ExaVault Support

How Can We Help?

Welcome to the ExaVault Support & Documentation Library. This library is intended to help you use your ExaVault account to the fullest. We're always open to your suggestions, so if there's something you'd like to see, please let us know.

Support Topics

Getting Started

Start using your account right away with the basics.

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• Uploading Files
• Downloading Files
• Connecting, Navigating, Sorting & File Management
• Adding, Editing and Deleting Users
• Organizing Your Account

Connecting Through FTP

Set up your hosted FTP server for automated transfer.

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• Adding, Editing and Deleting Users
• Using FTP Software
• Syncing Files & Folders
• Setting up SSH Keys

Web-Based Sharing

Send and receive files from outside contacts.

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• What Kind of Sharing Do I Need?
• One-time File Sending
• Shared Folders
• Receive Folders
• Customizing Receive Folders

Personalizing Your Account

Create a branded experience for your users.

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• Adding Your Logo & Company Name
• Setting Up a Custom Web Portal Address
• Setting Up a Custom SFTP Server Name
• Setting Up A Custom Email Address

System Administrators

Resources for technical admins and developers

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• Importing Users From a File
• Activity Logs
• Firewall Settings
• Troubleshooting FAQ
• Developer Settings

Account Administration

Make billing or contact changes to your ExaVault account.

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• Creating Support Tickets
• Managing Your Account
• Adding Additional Client Area Logins
• Accessing Invoices
• Updating Payment Methods

Email Us

Don't see the answer you need? Drop us a note, and our support team will email you back.