No. There is never a setup fee at ExaVault. Accounts are setup instantly.
Yes. Our account executives are always happy to review your account to ensure we are best meeting your needs.
Absolutely! If you’re not 100% satisfied, contact us and we’ll give you a prompt and courteous refund.
Currently, we accept VISA, Mastercard, American Express, Discover, and PayPal.
The following additional payment methods are supported if you are pre-paying in advance for 12 months of service: Mailed Check (US Dollars only), ACH transfer (US Dollars only), SEPA transfer (Euro only), FPS (UK/GB Pound Sterling only), Bitcoin.
No. Our plans are designed to scale with your business. You can add as many users as your plan allows, and upgrading is seamless. For organizations with more than 50 users, we recommend considering upgrading to Files.com.
Absolutely. ExaVault uses enterprise-grade encryption and follows industry best practices to ensure your files remain private and secure.
Yes. For our paid tier ExaVault, we provide email, chat, and phone customer support to help you with any questions or issues you may have. For prioritized and 24/7 support, we recommend considering upgrading to Files.com.
Yes. We offer a free trial so you can explore the functions and features of the ExaVault paid tier before committing to a plan. However, ExaVault has a completely free tier that may meet your needs.
Yes. ExaVault complies with GDPR and other international data protection regulations to ensure your data is handled responsibly. For additional data protections, such as HIPAA/HITECH Business Associate Agreement (BAA), we recommend considering upgrading to Files.com.
Yes. You can customize your file sharing portals with your colors, domain, and custom SMTP (for outbound email) for a seamless user experience. To get additional custom branding features like custom header and footer and white label desktop app with your logo, we recommend considering upgrading to Files.com.
No. Scheduled actions are not included with ExaVault. To get access to automated file transfer, we recommend considering upgrading to Files.com.