Take note of your public IP address and browser info. If you need to contact us about your connectivity, include your public IP address and browser info.
If you are having connection or speed issues, please include the IP address when contacting us at support@exavault.com.
An IP address is a numerical identification for a computer on a network or the Internet. It is used to uniquely identify a computer so that it may communicate with other computers on a network or the Internet.
Usually, an IP address is requested so that someone may test connectivity with your computer. For example, we at ExaVault will ask for an IP address so that we can perform ping and traceroute tests on your computer from our servers.
Don't see the answer you need? Drop us a note, and our support team will email you back.
Send Email