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Welcome to the ExaVault Support & Documentation Library. This library is intended to help you use your ExaVault account to the fullest. We're always open to your suggestions, so if there's something you'd like to see, please let us know.

Our Support Library helps you use your ExaVault account to the fullest. File management, FTP clients, and account settings. Get the information you need today.

Customer Cloud FTP Support Library | ExaVault

ExaVault Support

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You can find the results of your search below. If you didn't find what you were looking for, you can create or edit the page named after your query with the appropriate button.

Support Library

Support Topics

Getting Started

Connecting, Navigating, Sorting & File Management

Connecting Through FTP

Web-Based Sharing

Personalizing Your Account

System Administrators

Account Administration

Here are some useful references for troubleshooting FTP and connectivity problems.

If you're running into connectivity or network speed problems, please don't hesitate to email us.

Here are some useful references for troubleshooting FTP and connectivity problems.

Networking Tools | ExaVault

Using Your Account

Organizing Files and Folders

Copying, Moving, and Renaming

Compressing and Extracting Files

Deleting Files and Folders

Previewing Files

File Size Limits

Restoring Deleted Files

File Management

Uploading

Downloading

Adding, Editing, and Deleting Users

Admin User Setup

Upload-Only User Setup

Download-Only User Setup

How Do I Set Up SSH Keys With My ExaVault Account?

Import Users

Users

Sharing 101

Send Files

Share Folders

Embedding Shares

Receive Folders

Receive Folder Form Builder

Sharing Activity

Direct Links

File Sharing

Notifications

Using FTP Software

Web Application Branding

FTP Branding: CNAME Records

Custom Branding

Administration and Settings

User Settings

Account Settings

Communication Settings

Billing Settings

Email Lists

Developer Settings

Login Info

Quota Notifications

Security Preferences

Display Options

Settings

Activity Logs

Webhooks Logs

Account Usage

Feedback and Help

Managing Your Account

Client Details

Additional Client Area Logins

Payment Method, Password & Security

Accounts

Invoices

Support Tickets

Email Archive

Billing and Support

Desktop FTP Clients

Syncing Files and Folders

CloudMounter

CoffeeCup Free FTP client

Introduction to Core FTP

Connecting and Transferring Files with Core FTP

Monitoring File Transfers with Core FTP

Using the Site Manager in Core FTP

Core FTP

Introduction to Cyberduck

Connecting and Transferring Files with Cyberduck

Monitoring File Transfers with Cyberduck

Using Bookmarks with Cyberduck

Cyberduck

ExpanDrive

Fetch

Introduction to FileZilla

Installing FileZilla

Connecting and Transferring Files with FileZilla

Monitoring File Transfers with FileZilla

Using the Site Manager to Store Your Connections

FileZilla Optimizations

FileZilla

ForkLift

FTP Commander

GoodSync

MultCloud

Introduction to SmartFTP

Connecting and Transferring Files with SmartFTP

Monitoring File Transfers with SmartFTP

Using Favorites and Folder Bookmarks with SmartFTP

SmartFTP

Transmit

Viper FTP

WebDrive

WinSCP

Introduction to WS_FTP

Connecting and Transferring Files with WS_FTP

Monitoring File Transfers with WS_FTP

Using the Site Manager to Save Your Connections

WS_FTP

XFTP

Troubleshooting

Connectivity Limits

Daily Transaction Limits

Firewall Setup Information

Firewall Troubleshooting

Passive vs. Active FTP

Firewalls

Incomplete File Uploads

What is my IP Address?

Ping

Traceroute

Taking Screenshots

Flush DNS

Networking Tools

Platforms & Supported Browsers

Blank Page Appears

Monthly Maintenance

ExaVault Support Library