ExaVault is now part of Files.com Family

Dear Customers, Partners, Friends and Family:

I have some exciting news to share today. We’re merging with Files.com to create the world’s largest company focused exclusively on Managed File Transfer.

If you don’t know Files.com, you’ll find a very similar file transfer platform to ours – only with many more capabilities and it works with the cloud. Among other things, Files.com has global data storage options, significantly more granular security and permissions, syncing capability with other cloud platforms, and out-of-the-box SOC-2 compliance.

We’re merging our platforms and our teams, and are excited to be able to bring you an even more powerful offering in the short term.

Merging Teams

Our entire workforce has joined the Files.com team and three members of ExaVault’s leadership have joined the Files.com executive leadership team. ExaVault CEO, David Ordal, is now the Chief Technology Officer (CTO) of the combined Files.com/ExaVault business, which will have an annual R&D budget 5x higher than the previous ExaVault R&D budget.

ExaVault’s Elizabeth Langill is now the head of Customer Support for the combined business. The Sales and Customer Support team of the new combined business is 7x larger than the previous ExaVault team.

Together, our combined company has more than 60 people, including an engineering team 3X larger than ExaVault’s, and so I’m excited to be able to innovate that much faster.

What's New

We’ll continue to run a standalone ExaVault platform, however, we will be singularly focused on making ExaVault a free on-premises file transfer appliance that surpasses all the current solutions in the marketplace.

Every ExaVault customer will get the following additional capabilities and benefits included with their subscription:

• Web hosting, share links, inboxes, and inbound and outbound FTP, SFTP, and WebDAV
• Custom SMTP
• 2FA via apps, hardware keys, and SMS
• Secure HTTPS (modern ciphers, HSTS, HPKP, session IP pinning)
• Assign basic user/group permissions on a per-folder basis
• Granular permissions capabilities
• Assign user and group notifications
• Higher quality, instant search results

The Files.com platform also offers powerful premium features and capabilities, available for an additional cost, including:

• Full custom domains, with custom SSL certificates and dedicated IP address
• Real-time and scheduled sync integrations with 3rd party storage services such as Amazon S3, Azure, Google Cloud, SharePoint, Box, Dropbox, and more.
• Bi-directional FTP/SFTP, meaning Files.com can act as an FTP/SFTP client in addition to a server, enabling complex workflows.
• Advanced Automation and Workflows, including bi-directional webhooks, GPG Encryption/Decryption, Clickwraps, and Watermarking
• Enterprise Single Sign On (SSO) supporting all major SSO providers
• HIPAA compliance with BAA
• … and much more.

A Few Notes of Thanks

As we begin this new chapter, I want to thank our team, customers, friends, partners and family for their support.

I started this business more than a decade ago, and more than a dozen customers from our first year are still with us today. We had little more than a single FTP server back then, with a Java applet for the ‘web’ interface. Today, it’s a fully distributed, redundant platform that powers some of the world’s most critical business flows.

My team is what made that possible – from top notch engineering, to phenomenal customer success, marketing and operations. We have a 4.8 out of 5 rating on G2, among others, and it's all thanks to them.

Finally, I want to thank my wife, Katherine. We are celebrating our 15th wedding anniversary this year, and her support has never wavered.

The entire ExaVault team is looking forward to working with our new friends at Files.com, and to many more exciting years ahead. We’ve provided a short FAQ, below, to answer some of the most common questions about our merger. As always, please feel free to reach out to support@exavault.com if you have questions – faces both old and new are ready to answer.

Best,

David

Q&A

I want one of those premium features! Can I upgrade to the Files.com platform today?

We are committed to ensuring that the platform upgrade platform process is smooth for every customer. We are opening access to the seamless automatic upgrade process on a rolling basis to ensure that we have the customer support resources to serve every customer.

Alternatively, customers may choose to perform a self-service upgrade by following our upgrade guide at any time. To learn more about this option, please contact us at support@exavault.com.

Will Feature X be available on the Files.com platform?

Basically… yes. While the Files.com platform already supports most of ExaVault’s capabilities, there are some things that we are bringing over from the ExaVault platform to the Files.com platform. While we anticipate that some features will work slightly differently around the edges, we’ll be providing training and documentation on the differences. Once you’ve migrated, you’ll also get all of the capabilities outlined above.

Will I be forced to upgrade to the Files.com platform?

The Files.com platform offers increased stability, uptime, capabilities, and support. It is also where all our R&D, innovation, and technical efforts are being directed.

We are committed to offering a smooth and automated migration process that avoids any impact or downtime to your business and file transfer operations. We will be working very closely with our larger and Enterprise customers to ensure a perfect and seamless migration process.

Is the ExaVault Platform still accepting signups?

The ExaVault platform is free to use now and forever. The paid tier offers some additional features, but many users find the free tier fulfills their needs. For enterprise users that need managed file transfer with cloud capabilities, we recommend upgrading to the Files.com platform. Read more information here.